Knowledge Transfer with Strict Deadline
Initially brought in to seamlessly continue the work of a retiring specialist, the team had just a three-week window for onboarding and knowledge transfer. Given the expert's two-decade history within the company, the task appeared quite challenging.
Specific Tech Needs
With over 35 years in the market and a recent shift towards the cloud, the client has a clear technology setup and specific requirements. Thinking of a team extension, they were searching for someone skilled in particular technologies and able to bring innovation and improvements to the table.
Larger-Scale Enterprise Collaboration
While acknowledging the importance of technical expertise, the client also valued soft skills. Especially since joining specialists must collaborate with people from different groups, teams, and various countries, ensuring their diverse needs are met for the overall success of the company.
Knowledge and Approaches Take Over
With a well-executed plan and a swift transition to active work, the OpsWorks team managed to acquire knowledge from the retiring specialist within two weeks. Furthermore, we established collaboration with other experts, seamlessly integrating into the teamwork straight away.
Identifying Innovation and Bettering Opportunities
Joining the client's team as a System Architect and a Senior DevOps Engineer, OpsWorks smoothly became part of all the different directions, including Amazon Cloud, Kubernetes, and Automation, making all the tenants stronger. Our hands-on expertise and in-depth knowledge enabled us to identify gaps and innovation opportunities across all domains.
Comprehensive Team Support and Troubleshooting
Spending a few months within the client's team, OpsWorks experts covered dozens of requests for more than 100 teammates across different groups. Our contributions ranged from initial troubleshooting to offering consultation and knowledge sharing, solidifying our specialists' integral role within the client's team.